Do you have a question about your Bajarack product?
Purchase
Yes we do, through our website or by calling us directly at our toll free number 1-888-538-0588 or 760-621-0171.
Yes, it can be cancelled prior to shipment; if the order already shipped, the customer is responsible for freight both ways.
On our website we use PayPal, Google Pay, Apple Pay, Visa, MasterCard, Discover and American Express. If you are picking up your order, we accept checks and cash as well.
Yes. If you call or email BajaRack before your order ships, we will provide a full refund.
Compatibility
BajaRack has made racks of various heights over the years. Measure the Maximum height of your rack (from peak to bottom of the rack – not including mounting brackets) – 5”, 6”, or even 7.25”. The height will correspond to the number of the accessory (ex: BR-HLA5-0 is for a 5” tall rack). If there are no numbers, it is universal across our racks. Please note, there are specific versions for some vehicles, such as Jeep/Defender EXP/UT (3”), LR34, etc. In these cases, the appropriate accessory/mount can be found on the rack model page.
Yes. Just give us a call to make sure which rack will fit.
Shipping
We try to have most products in stock. If your product is not in stock, you will receive an acknowledgment letting you know when your product will ship (usually up to 8 weeks). Please be sure to mark customerservice@bajarack.com as a safe sender, and double-check your Spam folder in case you don't see an email with your estimated ship date in your inbox.
Yes - please call us to make sure that we have it in stock and to arrange an appointment. After verifying that we have your part(s) in stock, pick-up is available at our offices 9-4 M-F with 1 hour notice (please call our office 1 hour prior to arrival to allow us to prepare your order and paperwork) Please take into consideration the size of the rack to make sure it will fit in the vehicle you bring to pick up your rack. All of our racks are one-piece construction, and the dimensions can be found under Specifications for each rack.
Yes, this can be done on our website or just by calling us.
Once the order ships, you will receive a tracking number by e-mail the next day.
Yes, except to countries where we have distributors.
No, sorry, it cannot.
Yes, you will need to provide customs information and a NAFTA form in order to ship and be released for delivery.
Warranty
Open the box and make sure there is no damage to the product and that the box of brackets is inside. If everything is acceptable, sign the delivery receipt and write “damaged box”. If you see any unacceptable damage to the rack, simply reject the shipment and notify us immediately so a replacement can be scheduled. We ask that every customer inspect their rack! For more information, please see our Shipping page.
Returns that are not the fault of BajaRack will be charged 10% - not to exceed $100 for unopened product and not to exceed $200 for opened product. All shipping costs are the responsibility of the customer. Please contact BajaRack or your place of purchase to obtain a Returned Material Authorization (RMA) prior to sending your product back. BajaRack will not accept damaged or incomplete product. Please feel free to contact BajaRack or place of purchase with any questions. The refund will be made once we receive the product and inspect it; we can send a check, credit card credit or PayPal refund.
Installation
No, we don’t.
No! None of our racks or accessories (including ladders) require drilling. Except our rack for the international Ford Ranger pickup.
Technical Specs
It depends. You can find out how much height a particular rack will add to the roof of your vehicle under the "Technical specs" section found for each rack.
BajaRack roof racks are made with US-Made, cold-rolled steel tubing for optimum strength-to-weight ratio and increased rust resistance. The wind deflectors are aluminum (not plastic!), and we use stainless steel hardware. For more details, check rack specifications.
