However, we are not perfect. That is why we put such an emphasis on customer service. We will make mistakes like every other company, but it is the effort that we make to care of them that helps set us apart. If our product has a defect, we will do what we can to remedy it. Period.
There are, however, some things that are out of our control and shipping is one of them. We do our best to package our products to protect them from damage that may occur during shipping. We consult with our shipping carriers to do the best that we can to minimize the occurrence of a damaged rack. If your rack is damaged from shipping, reject the rack or note any damage to the driver (on the receipt) and contact us as soon as possible. Please see our Shipping Info page for problems related to shipping.
Below is our warranty policy as well as the process to make a claim for damaged goods. And, please let us know how we are doing, we do take comments seriously and do our best to be the best that we can.
This Limited Warranty covers BajaRack products and all accessories for a period of 2 years from the date of purchase to the original owner of the product and does not apply once the equipment is sold or transferred to another person.
This Warranty does not cover the cost of removal or reinstallation of the product; Nor does it cover the cost of shipping damaged or replacement parts.
BajaRack warrants (subject to conditions listed in this warranty) all products to be free of manufacturing defects in materials and workmanship. This warranty does not cover damage caused by attaching non-BajaRack accessories (please see Limitations of Liability below).
Warranty claim requirements
BajaRack Adventure Equipment
2275 Michael Faraday Drive, Suite 6
San Diego, CA 92154 USA
Phone Number: 760-621-0171
- Proof of purchase has to be presented to process a warranty claim.
- Any cost incurred to transport the defective product “to and from” will be the customer’s responsibility.
Warranty resolutionSubject to BajaRack inspection of the product, the company will remedy defects in materials and/or workmanship by repairing or replacing, at BajaRack’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions described in this warranty. BajaRack may elect, at its option, not to repair or replace a defective product, in which case BajaRack will issue to the original retail purchaser, at BajaRack’s option, either a full refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new BajaRack products or accessories.
Limitations of liability
BajaRack is not liable for damage caused by shipping or transport of BajaRack products. It is the responsibility of the original retail purchaser to inspect all products prior to acceptance and to notify the shipping carrier in a timely manner so that any claim for damages can be made. If timely notification to the shipping carrier by the original retail purchaser is not made regarding damage caused during the transport of the product, a claim for damages may not be possible, and all liability falls to the original retail purchaser. This warranty does not apply if accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation, or improper service has damaged the Product.
BAJARACK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE [NO PERIOD.] (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWN TIME OR LOSS OF USE) UNDER ANY LEGAL THEORY, EVEN IF BAJARACK WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BAJARACK’S SOLE LIABILITY IS LIMITED TO THE REMEDY SET FORTH ABOVE.
BajaRack reserves the right to change Product design without notice.